Our Policy

We are committed to providing a reliable and convenient grocery delivery and pickup experience. Please review our policies below to ensure a smooth process when placing your orders.

Delivery

• Delivery is available within our service area only.
• Orders placed before 12:00 PM are eligible for same-day delivery (subject to availability).
• Delivery times are scheduled based on your preference and driver availability.
• A small delivery fee may apply and will be calculated at checkout.
• Please ensure someone is available to receive the order at the scheduled time.
• The following special delivery rates are available:
  • Rate: CA$5.00 for 284 Wallbridge Loyalist Road, Belleville, ON, CA
  • Rate: CA$5.00 for 284A Wallbridge Loyalist Road, Belleville, ON, CA
  • Rate: CA$15.00 for Trenton, ON, CA
  • Rate: CA$25.00 for Brighton, ON, CA

Pickup

• Pickup orders are available daily between 10:00 AM and 6:00 PM.
• You will be notified when their order is ready for pickup.
• Please bring a valid ID and your order confirmation for verification.
• Our store is at 17 Ridgeway Pl, Belleville, ON K8P 0E7; pick up within 24 hours of order.

Contact Us

For questions regarding delivery, pickup, or order changes, please contact our team at tiwantiwaafricanstore[at]gmail.com or call +1 (613) 242-3849.